Last updated: 9 September 2025
Electryone AI respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information, as well as your rights and our legal obligations.
Electryone AI Limited is a company registered in England (company number 14508320). This policy covers services provided via our website (https://www.electryone.ai/), platform, and any mobile applications available through the App Store or Google Play. Services may also be offered through partner companies under their own branding.
Address: 3rd Floor, 86-90 Paul St, Shoreditch, London, EC2A 4NE
Contact: [email protected]
Electryone provides a platform enabling energy asset owners, installers, manufacturers, retailers, service providers, and end-users to manage energy consumption by shifting usage to greener and cheaper periods, or exporting stored energy during expensive periods, subject to grid constraints and personal preferences.
Personal information collected enables us to:
Consent is required before data processing begins. Only personal data necessary for service delivery is collected.
First name, last name, username or platform identifier, encrypted password, social media username, home address, email addresses, and telephone numbers.
Contact preferences (marketing, notifications), marketing and non-marketing communication subscriptions, consent records for third-party data sharing, survey and questionnaire responses, design research program feedback, and partly anonymised app and website analytics.
Vehicle make, model, trim, registration, and VIN; battery size and charging capabilities; asset make, model, and configuration; state of charge; asset location; connection status; charging and power status; manufacturer service mode status; vehicle stationary status; and current and desired temperature.
Smart meter data (half-hourly consumption and export), tariff details, MPAN, meter serial number and type, energy retailer name and price plan, home energy consumption and production, billing information and account numbers.
Encrypted usernames, passwords, or access tokens stored in a secure enclave; account identifiers for third-party systems. This data is requested and stored only after your consent.
IP addresses, device geolocation, device type, operating system, browser type, plugins, time zone, and locale information collected when you access our platform.
Details of purchased products and services, EV charging energy usage and timing, payment information, and payment provider account references.
Information from cookies, web beacons, pixels, and mobile identifiers used to improve your experience, analyse usage patterns, and ensure platform security.
We may use aggregated data that does not reveal your identity indefinitely without notice — for example, battery storage data may be used for utility planning purposes. Where personal data collection is legally required or contractual, failure to provide it may result in service cancellation with notification.
We process your personal data under three legal bases:
We do not use your personal data for automated decision-making or profiling.
We use your personal data for the following purposes:
| Purpose / Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| Register you as a new customer | Identity, Contact | Performance of a contract with you |
| Deliver the Service to you | Identity, Contact, Financial, Transaction, Marketing | Performance of a contract with you |
| Process and deliver your orders including managing payments, fees, and charges and collecting and recovering money owed to us | Identity, Contact, Financial, Transaction, Marketing | Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us) |
| Manage our relationship with you, which will include notifying you about changes to our terms or privacy policy, asking you to leave a review or take a survey, or analysing your use of our Service | Identity, Contact, Profile, Marketing | Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| Enable you to partake in a prize draw, competition, or complete a survey | Identity, Contact, Profile, Usage, Marketing | Performance of a contract with you; Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| Administer and protect our business, software, and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); Necessary to comply with a legal obligation |
| Deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Identity, Contact, Profile, Usage, Marketing, Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| Process electricity bills using automated tools (including LLMs) to extract tariff information for tariff-aware optimisation | Identity, Energy, Profile | Necessary for our legitimate interests (to provide tariff-aware optimisation as a core part of our service) |
| Verify your identity and address, link your meter to your account, and manage your consent | Identity, Contact, Consent, Technical | Necessary for our legitimate interests (fraud prevention and accurate billing); Necessary to comply with a legal obligation (consent evidence and regulatory compliance) |
| Use data analytics to improve our website, products/services, marketing, customer relationships, and experiences | Technical, Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| Make suggestions and recommendations to you about goods or services that may be of interest to you | Identity, Contact, Technical, Usage, Profile, Marketing | Necessary for our legitimate interests (to develop our products/services and grow our business) |
We may use your identity, contact, technical, usage, and profile data to determine which products, services, and offers may be relevant to you. Marketing communications are sent only when you have requested information, subscribed, and have not opted out.
We will obtain your express opt-in consent before sharing your personal data with any third party for marketing purposes.
You can stop receiving marketing messages from us or third parties at any time by contacting us. Opting out does not apply to transaction-related or service experience data.
Cookies are small pieces of data stored on your device when you visit our website. They are not used for personal identification but to understand usage and browsing behaviour. You can configure your browser to refuse cookies, though disabling them may affect website functionality. Detailed cookie information is available in our cookie policy.
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that a new use is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis. Data may be processed without your knowledge or consent where required or permitted by law.
Your data is stored and used internally, and shared with third parties only when necessary for service provision. All third parties undergo due diligence assessment and are bound by written agreements with data security and privacy terms.
We may share personal information with selected third parties including service providers, professional advisors, and authorities. Anonymised data (without specific location details) may be shared with energy companies and distribution system operators to prevent third-party identification.
Personal data may be shared to comply with court orders, warrants, or requests from law enforcement and tax agencies. Sharing may occur without permission when life is at risk or to initiate or defend legal claims involving solicitors, advisors, or courts.
Personal data (identity, contact, technical, and hardware data) may be shared with suppliers and subcontractors to provide efficient support, limited to the details specific to your inquiry.
Enhanced services and rewards may be delivered through partnerships. Energy data and contact data may be shared with:
Email and contact details may be shared for enhanced service and reward delivery. You can opt out at any time.
In sale, transfer, or merger situations, information may be disclosed to third parties. New owners may use personal data as outlined in this policy. Third parties must respect data security, comply with law, and only process data for specified purposes per our instructions. Third-party use for their own purposes is prohibited.
Limited personal information may be shared if necessary to meet legitimate interests or promote your interests without breaching data protection laws. Contact details may be shared for marketing with your consent or for contract fulfilment. Account holders must inform third-party integrators of any integration before service interaction.
Third-party services throughout Europe may involve cross-country data transfers. While governed by UK and EU GDPR, protection is ensured through transfer to countries with adequate personal data protection, or through specific approved contracts providing equivalent UK and EU protection. Contact us for details on the mechanisms used.
We have implemented security measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or misuse. Data access is restricted to employees, agents, contractors, and third parties with a legitimate need, all bound by confidentiality.
We have data breach response procedures in place and will report any breaches as required by law. Technical and organisational measures protect against loss, misuse, or alteration. You are responsible for password confidentiality and security. We will never request your password except during login, nor request sensitive information such as bank details for identity verification. Contact us immediately if anyone claiming to represent Electryone requests such information.
We retain personal data only as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, or reporting requirements. Retention may extend during complaints or litigation. Periodic reviews are conducted to delete unnecessary data.
Retention period determination considers the amount, nature, and sensitivity of the data, risks of unauthorised use or disclosure, processing purposes, and legal requirements. You can request account deletion by contacting us, though legal requirements may mandate data retention (such as for Grid Support project participation). Anonymised data for research or statistics may be used indefinitely without notice.
Under applicable data protection law, you have the right to:
We may charge a reasonable fee for unfounded, repetitive, or excessive requests, or refuse compliance. We will respond within one month, though complex or multiple requests may take longer with notification.
Personal data is collected for application processing based on consent. Unsuccessful applicants' information is retained for 6 months from the role closing date. Collected categories include personally identifiable information (name, address, email, telephone, reference contact details) and internet/electronic network activity. Applicants should not disclose sensitive personal data during the application process.
We conduct regular user research to guide service development. Data collected is used for research only and is never sold. User interviews are recorded for post-review and deleted when no longer relevant or after three years (whichever is sooner). Transcripts are retained after expiry with anonymised personally identifiable information. Research materials are kept secure.
Our services do not address anyone under 16. We do not target or knowingly collect personally identifiable information from children under 16. Upon discovery of such information, immediate deletion occurs. Parents or guardians aware of a child having provided us information should contact us.
Third parties without agreed terms or a privacy policy may interact with our service via integrated vehicles or chargers. Account holders must inform third parties of any integration before service interaction.
For privacy policy questions or inquiries about our data practices, contact us:
Email: [email protected]
Post: 3rd Floor, 86-90 Paul St, Shoreditch, London, EC2A 4NE
We aim to acknowledge complaints within 5 working days and provide a resolution promptly. Unresolved complaints may be escalated to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.