Last updated: 9 September 2025
Please read these Terms and Conditions carefully before using any of the services and functionalities provided through us — whether self-standing through our website (https://www.electryone.ai/) and/or any app available through the App Store or Google Play (together, the "Service") operated by Electryone AI Limited ("Electryone", "we", "us", or "our") and/or operated by any of our Partners with which we have established a business relationship ("Partners"), to you or the user and recipient of the Service ("you" or "your").
Access to and use of the Service is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you do not accept any part of the terms then you are not authorised to use the Service.
Our Service is intended to access and control the flexibility of energy assets, such as batteries, EVs, EV chargers, smart meters, and heat pumps. In doing so, we manage the electricity demand and supply across these assets to (a) shift it to the greenest and cheapest periods, (b) export energy during expensive periods, and (c) help the electricity network during periods of constraint on the grid.
Our Service may make use of third-party hardware assets like (but not limited to) batteries, inverters, cars, chargers, heat pumps, thermostats, or smart meters to deliver our Service to you, without notice to you. These integrations are provided as is, and may be limited in functionality, depending on the specification and type (and brand) of the hardware asset. Provided that we have selected such third party with appropriate care, we are not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third-party outsourcers, or service providers.
By agreeing to these Terms and Conditions, you consent to allow us and our Partners to access your battery, inverter, electric vehicle, charge point, heating unit, smart meter, and/or any other connected asset as required to deliver our Service. Providing us with access enables us to read information from your devices, and send commands to your devices, to enable us to deliver our smart charging Service to you.
This may include, but is not limited to, reading the current state of the asset (e.g. obtaining information on energy consumption, whether it is charging, discharging, connected, disconnected, a device's current state of charge, current temperature, and requested temperature), and also sending commands to control and regulate devices (e.g. start and stop charging, start and stop discharging and controlling the flow of energy through a device). Further information accessed and used might include the car's odometer, encrypted location and further information on the state of the car.
There is no obligation on the customer to provide access to an asset, but access to an asset, including a smart meter, may be necessary in order for us to deliver our Service. Our access to an asset can be revoked at any time by contacting us. Data and information on your asset will be processed as outlined by our privacy policy.
You agree that Electryone (and our authorised service providers) may contact you by email, phone call, SMS, or WhatsApp for the purposes of: (a) service activation and account setup; (b) programme enrolment and settlement administration; (c) operational notices and re-consent requests; and (d) support and feedback. Such communications will be administrative in nature. If you wish to opt out of non-operational marketing messages, please follow the opt-out instructions in each message or contact [email protected].
n3rgy data service (https://n3rgy.com) is used by Electryone to interface with the national smart meter systems in order to collect, store, manage, and share with Electryone your Smart Meter data. This service uses the Smart Energy Code Party credentials and Party ID of N3RGY DATA LIMITED, incorporated and registered in England and Wales with company number 11712674 whose registered office is at Prennau House Copse Walk, Pontprennau, Cardiff, Wales, CF23 8XH.
Data collected includes half-hourly electricity consumption and generation data, tariff details, MPAN, meter serial number, and meter type. We use this data to provide optimisation services, generate energy usage reports, and enable participation in flexibility and market services in compliance with the Smart Energy Code. Your Smart Meter Data is not shared with third parties other than n3rgy data limited, except where necessary to deliver these services or as required by law.
Consent validity: Consent to access your smart meter data is valid for a period of twenty-four (24) months from the date it is granted. Prior to expiry, we will contact you to request re-consent if you wish the service to continue. If you do not re-consent before expiry, your consent will automatically lapse.
Withdrawal of consent: You may withdraw your consent to access your smart meter data at any time through the Electryone AI application or by contacting us using the details in Section 18. Upon receipt of your withdrawal request, we will:
Consequences of withdrawal or expiry: On withdrawal or expiry of your consent, we will:
Evidence and record tracking: We will securely retain evidence of your consent, withdrawal, and verification in accordance with the requirements of the Smart Energy Code and n3rgy's Trusted Consent framework for a minimum of four (4) years after withdrawal or expiry.
Change of tenancy: If you move in or out of a property, update your status in the Electryone app. When consenting, you may choose a "move-in" month (up to 12 months prior). Selecting a move-in month withdraws any earlier consents for that property and limits access to meter data to records dated on or after that month. Notifying us that you have left a property will be treated as withdrawal of consent; we will suspend data collection and manage or delete your data in line with our retention policy.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorisation. You may not use as a username any name that is offensive, vulgar, or obscene.
Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or individuals or their websites.
You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Periodically Electryone offers customers rewards or incentives through our Service. These offers may be subject to their own terms and conditions. However, it is important to note that generally, such rewards and incentives are not guaranteed and Electryone reserves the right to change the terms, or remove the offer without any prior notice.
If you wish to terminate your account, you may simply discontinue using the Service. If you wish to terminate your account and destroy all data we hold associated with your account, please contact us. We reserve the right to terminate, deactivate, and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify, or alter any aspect, feature, or policy of the Service, at our sole discretion. All provisions of the Terms and Conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You agree to defend, indemnify, and hold harmless Electryone and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of (a) your use and access of the Service, by you or any person using your account and password, or (b) a breach of these Terms.
In no event shall Electryone, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose; (v) any indirect damages caused by a failure of our Service (for whatever reason) to deliver the Service, for example, including failure to deliver the required level of charge to your electric vehicle by the specified charge time.
By agreeing to use this Service, you agree that you will not attempt to obtain unauthorised access, violate any applicable laws in use of the Service or information contained therein, and not collect or store any personal information derived from the Service, whether for legitimate or illegitimate purposes.
This Service may include participation in a programme run by the ESO (Electricity System Operator), TSO (Transmission System Operator), DNO (Distribution Network Operator), and/or other parties responsible for electricity system operations. By agreeing to use this Service, you agree to any programme-specific requirements outlined in any programme-specific signup process, and you agree to not participate in the same programme (e.g., the ESO's Demand Flexibility Service) with an equivalent provider. If you sign up with us and are already registered with another provider, you may no longer be eligible to participate with that provider.
By agreeing to these Terms and Conditions, you agree to us contacting you to learn more about your experiences and collect your feedback including any suggestions, enhancement requests, and recommendations regarding the Service.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Electryone, its subsidiaries, affiliates, and its licensors do not warrant that (a) the Service will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.
We retain all rights, title, and interest in and to all patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how, and any other intellectual property and/or proprietary rights (collectively, "Intellectual Property Rights") in the Service.
The limited rights granted to you to access and use the Service do not convey any additional rights in the Service, or in or to any Intellectual Property Rights associated with them. All hardware, software, and other components of or used to provide the Service, including all related Intellectual Property Rights, will remain with and belong exclusively to us and our affiliates.
We take privacy and personal information seriously. We process your personal data in accordance with our Privacy Policy and Cookie Policy (together, "Policies").
These Terms and Conditions and any of our Policies may be varied by us from time to time. Any revisions to our Terms and Conditions or Policies will be made available on our website and will apply to the Service from the date of publication. Any use by you of our Service following the publication of revised Terms or Policies will constitute acceptance of such changes.
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
You may not transfer any of your rights under these Terms to any other person. We may transfer our rights under these Terms where we reasonably believe your rights will not be affected.
These Terms, together with the Policies and any service agreement signed between us, contain the whole agreement between us and supersede all prior discussions, arrangements, or agreements that might have taken place in relation to the Service. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts.
If you have any questions about these Terms, please contact us via email at [email protected].